• Haulotte Australia launches new service program specific for Australian requirements
• Meets all EWPA and Australian standards for 10-year major inspections
• Coincides with move to new service facility in Brisbane
Haulotte have launched a new service program specifically designed for the requirements of Australia. The new program offers flexibility for the asset owners and provides three options for renewing EWP machines.
The launch of this program was a key factor in Haulotte’s decision to relocate their QLD service facility to Crestmead last month. Strategically positioned near major highways, the new facility offers increased space for repairs, maintenance and 10-year inspections. This expanded location strengthens Haulotte’s service capabilities with four service branches across Australia, backed up by a dedicated team of over 30 service professionals.
The new service program contains three modules, each designed to meet the varied needs of the industry based on the lifetime of the machine, how it has been used and what is its intended use in the future. National Operations Manager for Haulotte Evan Goulis explains the new program and the need behind it.
“We have been completing 10-year inspections for our machines for several years now and always meet the required standards for increasing machine life up to 15 years. Now we have formalised the program to include basic and cosmetic improvements right through to a complete refurbishment,” said Evan.
The first module is REFRESH. This is for machines that may be getting close to 10 years but have been exposed to environmental elements or been on high rental rotation. During the refresh stage all decals are replaced, and the machine is repainted to look brand-new. The machine also undergoes a comprehensive review and function testing to determine what would make the machine more reliable. These recommendations are then provided to the owner for consideration.
“We make recommendations such as replacements of parts or safety improvements that are available on newer models. These improvements are often covered by the next modules RECERT and REFURB” adds Evan.
The RECERT module is designed to extend the life of the machine and meet all compliance and safety measures. RECERT meets Australian Standards AS2550 and include updates to all decals, safety bulletins and software. It also includes an in-depth review and complete function test, full engine service plus genuine spare part replacement. The machine is then returned to the fleet, meeting all current requirements, with an extended 5 years of operation.
The third module is REFURB and features everything covered in RECERT plus recommendations for repairs that are outside the 10-year inspection standards. It also includes some cosmetic improvements such as replacement covers and optional painting. In addition, the technicians will inspect the wheels and hydraulic hoses to determine if they need replacement.
“We hope that this new program will make it easier for customers to understand the options available and to choose the best module to suit the needs of the machine. This is backed by the expertise of the OEM who understand the machine, has access to the parts and the technical skills to complete the works”, said Evan.
This new program has been developed based on service works completed with several hire companies that have been using Haulotte for their 10-year inspections. Service Manager for Alfasi, Daryl Steer describes what they look for when needing service or inspections on their fleet.
“When we look for a service provider, we look for someone that is reliable and gets the unit completed in a timely manner to minimize loss of income, but most importantly a supplier that does a thorough job. Haulotte standards are industry leading, so we feel confident to send them any machine, from any manufacturer”, adds Daryl.
