Recently the Haulotte Pre-Delivery (PDI) team switched to a new electronic program for managing their jobs on different machines. Using a Samsung tablet and specially adapted software ‘Destiny’, technicians can now record the information related to the machine being worked on, including machine details, all checks and quality assurance, and time worked. This is all linked to other internal Haulotte data, making for seamless recording and tracking.
The main benefits that the group is looking to see are an increase in efficiency and productivity not only from the PDI team but from an administration standpoint as well.
It has already removed duplicate processes allowing staff to be more productive. Jobs are completed in real time and each step is logged so an accurate picture can be captured.
By removing duplicate processes the technicians are then free to be more productive on other machines or complete more tasks in the same amount of time. The savings are realised from a workshop perspective and also the back office administration team have benefited by removing unnecessary steps. Switching to an electronic system has also significantly reduced the amount of paper being consumed and reduced print costs, helping Haulotte achieve their sustainability goals.
They hope to use the data for the best possible utilisation of staff and forward planning, describes Evan Goulis Operations Manager for Haulotte.
“Once we know accurate data such as average job completion time, we can deploy staff to meet customer delivery requirements. It also provides an accurate picture of what the machine has had completed, which we can share with the customer, almost like a background check. With more details the customer can be sure that all quality and safety inspections were completed, and that the machine is ready for hire”, said Evan.
In addition, the Service team have also progressed to a fully digital platform using digital Field Service Reports (FSR) to log job details and enter their daily movements through a digital timesheet. The Haulotte PDI, Field service and workshop teams are now running off the Destiny platform which integrates all of their data into the one portal to provide the administration team with real time data all in one place.
“This has been an important step towards or digitalization and paper free targets. We look forward to rolling out more solutions in the future”, adds Evan.